Complaints Policy

How to complain

If you're unhappy with any part of the Beaumont House Leveling service or with the work performed by a contractor we paired you with, please contact us:

Email: contact@beaumonthouseleveling.com
Subject line: "Complaint — [your name]"

What to include

• Your name and best contact number.
• The property address and date of the inquiry.
• The name of the contractor (if applicable).
• A description of what happened and what outcome you are seeking.
• Any supporting documents (photos, quotes, invoices).

Our process

1. We acknowledge your complaint within 2 business days.
2. We investigate: review the inquiry record, contact the contractor, gather facts.
3. We propose a resolution within 10 business days (this may include mediation with the contractor, a re-inspection, or removal of the contractor from our referral network).
4. If unresolved, we escalate to Cosmic Phoenix LLC, Cheyenne, WY management.

Regulatory options

For complaints against a specific licensed contractor, you may also contact the Texas Department of Licensing and Regulation or the Better Business Bureau serving Southeast Texas.